Returns & Refunds policy

Return Policy for A23 Jewelry (April23)

Thank you for shopping with A23 Jewelry. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Timeframe: Returns are accepted within 30 days of the purchase date. Items returned after this period will not be eligible for a refund or exchange.

• Non-Returnable Items: For hygiene and safety reasons, earrings and custom or personalized jewelry are not eligible for returns unless they arrive damaged or defective.

2. Process for Returns

1. Contact Us: Email us at [your email address] with your order number and reason for the return.

2. Return Authorization: Once approved, we will provide you with instructions for returning your item.

3. Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [7-10 business days].

• Original Shipping Fees: Shipping fees from the original order are non-refundable.

• Restocking Fee: A restocking fee of [e.g., 10%] may apply for certain returns.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address].

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [your email address] with photos of the issue, and we will work with you to resolve the problem.

6. Contact Us

For questions about this Return Policy, please contact us:

Email: a23third@gmail.com